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Faq

Frequently Asked Questions

Thank you for visiting our website.Please look below for answers to frequent questions. If you don't see your issue addressed here, drop us a line for personalized help.
What are your business hours?
How will you ship my order?
What will my freight charges be?
Can I get a sample?
How do you handle international shipments?
Can I get a special mesh not listed on your website?
Can I get a formal quotation?
Mission Statement
Quality Policy
Pricing Policy
Return Policy
Payment Policy
Damaged Shipment Policy
Limitation of Liability Policy
Can I receive a catalog?
Quantity Variance Policy on custom parts
Force Majeure Policy
Legal Disclaimer

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What are your business hours?

Normal business hours are 8:00 AM to 5:00 PM Central Time Monday through Saturday.

How will you ship my order?

We will choose the best carrier based upon the weight, the urgency, product and destination. We will certainly satisfy your requirement if you specify a carrier.

What will my freight charges be?

Normally we ship via UPS (United Parcel Service) for packages up to 150 pounds. They offer various levels of delivery from Next Day Air to about seven day service.

For bulky packages and weights over 150 pounds, we ship via truck.

Can I get a sample?

Sorogo will provide samples for your testing and inspection for FREE. You only need to pay for the shipping and handling charges.

How do you handle international shipments?

We ship internationally on a regular basis.

Pricing: Prices are ex works Houston, USA, unless specified otherwise. For large shipments, we can quote CIF or FOB destination according to Incoterms 1990 in US dollars.

Terms: Payments must be made in US funds in advance unless other arrangements have been agreed upon. The buyer is responsible for all brokerage fees, taxes, and duties. We can accept payment by VISA, MasterCard, American Express, Discover, and Telegraphic Transfer or L/C.

Can I get a special mesh not listed on your website?

Absolutely, many items are available as a special order. These special orders would generally be subject to a minimum order of $500 US dollars.

Please contact us with your special requirements

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Can I get a formal quotation?

If it is needed, we can provide you with a formal quote by fax or email.

Mission Statement

As a value-oriented company, our central mission is to help increase your business’s bottom line by being your one-stop source for all your mesh related needs.

Quality Policy

In keeping with the philosophy that quality is an integral part of our business plan and structure, Sorogo is religiously committed to supply product that meets or exceed customers' requirements and expectations.

Pricing Policy

Prices are subject to change without notice.

Return Policy

All returns must be authorized by Sorogo and may be subject to a restocking charge. Please contact us for a return authorization number. All items approved for return must be in unused and resalable condition. We reserve the right to inspect them before issuing credit. Goods must be returned within 30 days of receipt.

Please be sure to inspect materials before cutting. We cannot accept for return any of the following items: Wire mesh which has been cut or altered. Custom discs and parts.

Payment Policy

Visa, MasterCard, American Express and Discover are accepted.

80% of the payment must be made upon order placement for first-time customers. Net 30 day terms are available to established customers with repeated business. NOTE: There is a minimum order of $250.00 for issuing a purchase order.

All past due accounts are subject to a 1.5% per month service charge or 18% per year.

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Damaged Shipment Policy

Please inspect your Sorogo shipment upon receipt. If it shows any external damage, accept it only after the driver has noted the damage on both his/her and your copies of the delivery receipt and you have requested an inspection by the carrier. If upon opening the shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim.

Limitation of Liability Policy

Sorogo expressly disclaims any liability for consequential and/or incidental damages for lost profits, lost sales, injury to person or property, attorneys fees, or any other incidental or consequential loss. Sorogo's liability is limited to, and shall not exceed, the purchase price.

Can I receive a catalog?

Sorogo does not publish a paper catalog. Our website serves as our catalog.

Quantity Variance Policy on custom parts

Custom-made parts are subject to a +/- 10% quantity shipping variance unless otherwise arranged. Once custom-made discs are in process, they may not be canceled.

Force Majeure Policy

Sorogo shall not be liable for any delay in or impairment of performance resulting in whole or in part from acts of God, labor disruptions, shortages, inability to procure product, supplies, energy, or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Sorogo in the conduct of its business

Legal Disclaimer

The information and recommendations on this website are presented to you in good faith. This Information is believed to be correct, however, it may contain technical inaccuracies or typographical errors. We reserve the right to make changes, corrections and/or improvements to the Information, and to the products and programs described in such information, at any time without notice. Under no circumstances will Sorogo Inc be responsible for damages of any nature whatsoever resulting from the use of or reliance upon this Information or any product referred to in this Information.

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